International Shipping (outside the USA)
The majority of our customers reside outside the USA. We provide shipping options that make ordering PedalCell simple and painless for our international customers.
PedalCell automatically calculates the applicable duties, taxes, and other customs fees at checkout, so there will be no surprise charges when parcels arrive at your border. We calculate these fees for all countries except: Russia, Ukraine, Macau, Venezuela, Greece, Azerbaijan, Turkey, Egypt, Armenia, Armenia, North Macedonia, Iceland, Greenland, and Kazakhstan.
The cost for shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Express vs. Standard). PedalCell provides a finalized quote for you at checkout before payment. See an example shipment to the United Kingdom below:
How long will it take for my order to arrive?
The delivery time varies depending on the route/destination. Typically, it takes between 2-5 business days for Express shipments to arrive. Standard shipments usually take between 6-14 business days. Note, these time ranges do not include any delivery delays due to customs clearance, extreme weather, or COVID-19.
Why do I pay duties and taxes?
Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory. There are other factors besides the good's value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities.
In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same good imported.
How do I pay duties/taxes?
Typically, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. In a few instances, we may ask you to pay duties and taxes when the order is delivered to you at delivery because of a destination country requirement or it was not collected at the time of checkout.
How can I track my order?
PedalCell provides you a tracking number and link when we your order is being fulfilled which typically happens within 24 hours after you place your order. For orders placed over the weekend or during holidays it may take a bit longer. You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and ultimately delivered to you.
What if my order becomes stuck in customs?
First, we want to let you know that most shipments make it through customs without any delays. That said, from time-to-time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally can last much longer.
Our full shipping policy can be viewed here.